FAQs – People Also Ask

Last Updated on November 28, 2023 by Staff

KDealer is an online web portal that KIA Motors provides for the purpose of assisting businesses in becoming familiar with the various programs and systems. The KDealer portal is a business-to-business gateway to proprietary programs and systems owned and operated by Kia Motors America (KMA).

These KMA programs and systems contain information that is sensitive and confidential regarding KMA and its dealerships.

The Dealer Operator determines which dealership personnel have access to the system and what functions they are authorized to perform. The Dealer Operator is able to delegate authority as Dealer Administrator to another individual within the dealership.​​​​

Frequently Asked Questions

How to register at KDealer Portal?

Click the “New User Registration” button on www.KDealer.com to set up your user account. When your account has been sent, you will be told. You will get an email once your Dealership Administrator has approved your registration. Please give your registration a fair amount of time to be approved. If the approval doesn’t come in a reasonable amount of time, the Dealer Administrator should be contacted.

If you keep having problems, you can call 800-327-2707 to get help from the KDealer Support Team. Members of the KMA team who are already registered should contact the Help Desk to sign up.

Who is allowed to use this site?

This site is only available to approved Kia Motors America (KMA) team members, dealer staff, and affiliates. Staff at a dealer includes the Dealer Principal/Owner, F&I Manager, Service Technicians, General Manager, Business Office Staff, Warranty Administrator, Sales Manager, Service Manager, Parts Manager, etc.

How to contact K-Support customer service for help?

For assistance with login issues, please call 800-327-2707 and ask for the KDealer Support Team. If you require assistance with configuration issues, please contact your Dealer Administrator. Dial 1-800-327-2707 if you need assistance with your technical questions. Additionally, technical support is available via email at [email protected].

Is there a mobile app that I can use to start my Kia?

Yes, through the use of Apple CarPlay or Android Auto, you are able to connect your smartphone to the vehicle through UVO. When you are successfully connected, you will then have access to a number of the features that you enjoy using the most on your smartphone.

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